Shiels | Rockingham

I have shopped here for years and usually had a good or at least neutral experience but today I was met with the RUDEST salesperson ever. And I have worked in customer service jobs for years so I'm not one to whine usually and am usually very understanding of people who may just be having a bad day but with the attitude and look she gave me from the second I walked in she may as well have told me to get the hell out, it would have been nicer. Something caught my eye but she was so rude I ended up just leaving without purchasing anything, so that's $400 she lost herself and the store and that's before I even got the chance to look at everything I wanted to see. It makes me hesitant to shop there in the future as well since this experience was really off-putting and I'm not sure I want to risk being treated like that in store again. I ended up going to another jewellery store in the same shopping centre complex and spending my money there instead. I am very sad because this store has been my go to for both myself and gifts for others for over a decade now.

It amazes me how people treat you these days! I was served by Maria B at the Rockingham WA store. She was helpful enough and was able to get the item I was looking for. Thank you to her for that. But after she handed me my stuff she just turned away without a word. I then clearly called out goodbye to her but got no response or eye contact. It soured the experience for me to have ended like that. Bring back courtesy, respect and manners.

I went in on Saturday the 20th of December. I was waiting for over 15 minutes at the counter while everyone around me and people who came after me got served first. I was there to get my watch resized which is a free service Shiels offers as the watch was purchased from there. When I was eventually served the lady was rude and refused to do it. A second young lady then came to see me and was very helpful and did the resize for me. When I went to collect there was a 3rd lady who I dealt with and she was just as rude as the first. Terrible customer service.