Visited the store at 5:15pm (closing at 5:30pm) to purchase a $750 watch. While I understand it was near closing time, the service felt rushed and unwelcoming from the start. We were not informed that strap adjustments would take 20 minutes until payment, despite mentioning we had a flight that evening.nnAs it was a Valentineu2019s Day gift, we expected at least basic gift presentation. The special packaging wasnu2019t mentioned, and only when we asked were we told it had run out. The watch was then placed in what appeared to be a plain factory-style box and handed over in a small bag without wrapping. For a premium purchase, this felt disappointing and below the usual Swarovski standard.nnThe watch itself is beautiful and exactly what I wanted, but unfortunately the customer service made the overall experience feel far less special than it should have been.Hence the 2 stars

Wonderful service from the lady on Thursday who helped me choose earrings and a ring plus went over and above to merge my accounts - you should be promoted and train they Sydney store in customer excellence ud83dudcabud83dudcabud83dudcab Thankyou

I visited the Booragoon store and was greeted by Cynthia, who was incredibly helpful and welcoming. She went above and beyond to assist us, making our experience very pleasant. The manager on duty was also kind and patient, providing excellent service. Kudos to the team for their great customer careu2014I look forward to shopping here again!