Prouds the Jewellers | Eaton

Awesome new store . Great set up .nPerfect location . ud83dude0dnCustomer service is amazing - all the ladies so helpful , patient , lovely .nBeen in a few times now and will keep going back .nSheree was so lovely and helpful .nThanks so much to your team .

Would absolutely give zero stars if possible! Came in with my friend to submit a broken anklet (which was new) for replacement thinking it would be an easy interaction. Had the receipt as proof of purchase and was spoken to like we were filth! The two women were so rude and condescending to us and made us feel like garbage. It was a total Mean Girls situation which was shocking coming from women who were of an age where they certainly should know better! They said I would have to pay to have it fixed as it was obviously my fault. When I nicely explained that my friend had the same thing happen to her anklet which was purchased at the same time (mine was a gift from her) and the store she took hers back to sent it off to be assessed and replaced hers as it was determined to be a manufacturer fault, they smirked and said they would not send mine off and to take it back to the store it was purchased from and u201ctry my luck thereu201d. It was not their call to make but they took it upon themselves to deny my request. Even after we explained that the store it was purchased from said it could be returned to any Prouds (we checked before going in to the Eaton store so as not to waste anyoneu2019s time) as long as we had the receipt, they STILL flat out refused. Throughout this interaction, my friend and I were respectful hoping they might change their behaviour if we didnu2019t respond in kind, but to no avail. I am so DISGUSTED with this abhorrent excuse for u201ccustomer serviceu201d that i feel it needs to be addressed. So in the hopes that someone higher up might see this, your staff need some serious education on how to treat people who arenu2019t just buying something from your store. Their behaviour was disgraceful and not a one off considering someone else has written a review with a similar experience by the sounds of it. They are damaging your brand name!!!

Old fashioned service in the best possible way. What a refreshing change it was to go into this store and get lovely friendly personal service. So many stores you go into these days, the staff make you feel as though you are an inconvenience or an interruption to their phone time or social life. In this store, Krissy who served me made me feel welcome and that my purchase of a small gift was important and was the focus of her time and attention while I was there, despite the fact I wasnu2019t spending a large amount of money. A polite and friendly young lady with an easy smile and warm customer service.