Michael Hill | Maroochydore

This review reflects my experience over seven years as a customer. I purchased an engagement ring from Michael Hill in early 2018 and was told I could upgrade it later by returning the original and putting the value toward a new one. This influenced my decision. I later learned the upgrade policy only applied to solitaire rings, which mine isnu2019t, and the policy has since been removed. I acknowledge it was in the fine print, but I relied on what I was told.nnI also paid for the lifetime care plan, including yearly rhodium plating and diamond coverage. Because I brought the ring in every 1.5 to 2 years instead of exactly yearly, the diamond warranty has now been voided.nnAdditionally, my ring needed resizing at purchase. The ring I tried on didnu2019t have any obvious inclusions, but the one I received has a visible black mark in the centre stone (see photo). I was excited and didnu2019t closely inspect it on pick up day, not expecting it to differ from the one I had chosen.nnNo one has been rude, but Iu2019ve often felt dismissed when asking about my purchase and support afterward. My ring may not have been high value by comparison, but it was significant to me. While nothing has been blatantly wrong, the overall experience has left me unlikely to shop with Michael Hill again.

Amazing service Renaldo :) you guys are the reason for us having the rings of our dreams and the rings even arrived early too which was such a great surprise. I had the most amazing wedding ring shopping thanks to Renaldo, you made it unforgettable! Thanks for your amazing service and everything. Will be back for more! u2764ufe0f

I had a fantastic experience at Michael Hill. One of the girls, Carissa, provided exceptional service. Friendly, knowledgeable, and genuinely helpful without being pushy. She made the whole process easy and enjoyable.