Michael Hill | Penrith

Donu2019t shop here. My engagement plans were ruined, they promised I would have my partners ring ready for Christmas and they didnu2019t deliver. They advised I could borrow a ring from the shop for the purposes of proposing but I would need to return it the next day. Imagine you get engaged and your partner canu2019t show off their ring to friends and family shortly after.. they just didnu2019t get it.nAfter sales experience has been just as bad. I took the ring into the shop when they told me to then they told me I brought it in too early. Just recently it was taken in for its scheduled maintenance and they told my partner that they would send the ring off for maintenance but may have to void the warranty because we didnu2019t bring it in for scheduled maintenance 6 months ago except we did and we had the paperwork to prove it, they advised they had no record on their end about this which is unfathomable for a jewellery store that would be handling hundreds of expensive rings every year. On the recent maintenance there was no damage to the ring so they advised they would u201creinstate the warrantyu201d however they never had the right to withdraw it because we have taken it in on time as per their requirements.nI would strongly advise against buying jewellery from Michael hill.

Never thought I'll be writing a bad review for any store. But there's always the first .nBought a ring for my daughter back in November ... sales person was TRISH ,i kept asking her to be sure About the resizing and she assured me that if the ring doesn't fit my daughter's finger it could be resize to ANY SIZE. She and the other sales lady ASSURED me it can be resized even if its 3-4 size up. I made sure to clear that with them so many times.nnGave the ring to my daughter in dec, was too small. Went back and the lady was fighting with us on the size and force the size she wanted which was 1 size up, came after a month and i swear it doesn't even look like it was resize as the old ring was snug on my ring finger ( my daughter's finger are meatier then mine)nSo, anyways, The ring that came after a month was the same size and still snug on my ring finger.nnagain i had to ask for a resize. Now the lady in charged, not sales ladies but 1 of i think that was management. started raising her voice and fighting and arguing with me about the sizenAnd saying oh we can only resize by 1 size.nI told her, and that is why i made sure to make it clear before i bought it if it can be resize to any bigger size and was told yes and now having this issues with you people.nnAgain she insisted on just going one size upnCoz of the stonennYeah,duh im not stupid. If they have told me that before i bought it. That it could only be resized by 1 size coz of the stone. Then I wouldn't have bought that ring and chosen another one that could have be resized easilynnThey are so nice and sweet when pushing the sale on you but ones there is an issue. They keep arguing and denying what was told to you before purchasing the itemnAnd the sad part is that my daughter loves the ring and it's useless now coz she wont be able to use itnnAnd y i didn't bring her in when i bought it. It was a christmas and 18th birthday gift for her. Hence why i made it clear by them of resizing to any size up is possible and was told yesnnAnd think i spend almost $5k on the whole setnAnd was planning to go back and get a set i saw there for my mothernnNever again

My mum and I were served by Evan at MHJ Penrith and he was wonderful. He was very knowledgeable about the items and wasnt pushy or made us feel rushed in making our decisions. He was very helpful and very easy to deal with. Would definitely recommend MHJ and Evan to others.