Prouds the Jewellers | Albany

Saw the poor reviews about this store so was a little wary about going there. However the staff were quite friendly and the young blonde girl who helped me with the two watches I bought was very helpful and happy to adjust both the bands and the clasp. And she didn't mind taking watches out for me to try so I could make up my mind.nThank you for helping me, sorry I didn't catch your name.nGood prices as well, I think both watches I bought were on special.

They are not clear on the sale. We have been told that we had 30days to change the size of the ring. When we went back there to change the size, they said it was $85. They didn't mention this when we bought it, they said we have 30 days that's all. The staff is not helpful with costumers. Plus they always try to make you spend more and buy extra things, cleanings packages ecc. Nope, won't go back. Nope, not recommended.

BEWARE, DO NOT BUY FROM THIS store.nnThey ripped off my son and daughter in law for their wedding ring. What a rip off.nThe ring they wanted wasnt available at the time so they ordered a bridal ring set to collect after the wedding, so bought a stand in $69 cubic zirconia silver ring until the other set was available. The $69 was too big so the store said they woukd order a smaller size. But when the ring was collected, they were charged an extra $69 but were not told this untill he went collect the ring the day before the wedding. Then the staff member put the ring in a snaplock bag and when they got home and opened the bag, there was a stone missing.nWent in the morning of the wedding and the store denied the the ring was faulty, and basically told my son it wasn't their fault.nnBeing fed up with the whole situation and only 1.5 hrs BEFORE the wedding, he asked for a refund on the bridal ring set previously lay-buyd (paid half already).nAfter a long argument with the staff member, and saying that it was only 1.5hrs before the wedding, the store VERY reluctantly gave him a portion of the deposit which they refused to give in cash (as that's the way it was paid for), he finally got some money back.nnNEVER TO RETURN!